Terms and Conditions / Refund and Exchange Policy For All Items

1. Most of the time, customers are VERY happy with their orders and we are proud to provide them with a good quality product. However, there is a strict NO RETURNS policy on all items.  All engraved items are considered custom pieces of art. As with any piece of art, every one is different and sometimes the picture might not be centered perfectly, or you might see a small imperfection. For example, brass tends to scratch very easily and sometimes there might be a small scratch somewhere on the lighter or pendant. Sometimes pictures will not come out as clear on Acrylic. In general, when engraving pictures on metal,  the final product will come out fairly lighter than the original picture. Also, colors that are close in nature might come out as the same shade in less than good quality pictures. However, when using a good quality graphic or picture, the detail is outstanding. If you give us a poor quality picture  then that's what you're going to get: A poor quality engraved picture. If you give us a nice digital photo then you'll get a nice result . For these obvious reasons we can not give store credit or refunds of any kind for engraved or personalized items. The only time we will give a refund is if we used the wrong picture or if we sent you the wrong item or if we spelled something wrong that was not in your proof picture. Once you order your item from our website, that finalizes the sale. You can not ask for store credit or a refund simply because you "don't like the picture" or "the picture is too small or big" or "you've changed your mind" We will be more than happy to work with you on your next order but you can not return engraved items for these reasons.

2. Sometimes your picture will not come out EXACTLY like the one you sent us. Usually, this is due to poor picture quality, lack of focusing, or poor lighting in the picture. Sometimes you might lose some detail because of this. Sometimes we have to brighten up the picture so that you can see as much as possible.  We can only do so much to make your picture look the best it can in an engraved form. If you lose some detail in your picture, YOU DO NOT QUALIFY FOR A REFUND!  NO EXCEPTIONS!

3. All orders will take 3-15 business days to process and ship. It also means that stock-outs, backorders, and discontinued items may occur. In backorder cases, your order may take up to 30 days to fill. In these special cases, we will let you know and keep you informed on when your order will be shipped.  By purchasing, you understand that we reserve the right to refund your money and cancel the sale ONLY if we cannot fill your order in 30 days. With this in mind, we will always do our best to fill your order as quickly as we can. This doesn't mean that we can't fill orders in a day or two. Please let us know what you need and we'll tell you if we can fill your order in a lesser amount of time.

4. Once you approve the proof picture by sending us an e-mail saying so in your own words,  we will engrave your item and send it to you. You may not ask to change your item after your proof picture has been approved.

5. We will not engrave copyrighted images! Please do not order from our site and then send us a copyrited image that we are not allowed to engrave. If you do this, you do not qualify for a refund. You only qualify for store credit or you must pick another image.

6. For each item (or side), you get up to two proof pictures (not including the free proof picture you get without having to order). This means you order from the site and send us a picture or pictures,  and we send you a proof. If you don't like what you see then that's ok.  Let us know and we'll send you another proof making your corrections. By this time you should have an item that is just what you want. If you are still unsatisfied, then that's ok. However, we will charge you $3.00 for each proof picture after the first two (per item).

7. If you want us to combine pictures or make your pictures look nicer, that's fine, but there will be a $20.00 artwork charge to do that and it is your responsibility to let us know if you would like this service.